Return and Refund Policy

All Products that the User has successfully ordered from the Website and received from the relevant Seller may be returned to the Seller in compliance with the conditions outlined in the Seller's policy.

But, no Products will be accepted by the Seller in the following cases: (a) Products that the User has damaged; (b) Products that have changed in quality, quantity, or other aspects; (c) Products that, in the Seller's opinion, are not the Products that were delivered; and (d) Any other situations that the Website and/or the Seller may from time to time notify or deem appropriate.

Regarding exchanges or returns:

  1. Within 15 days of the order's delivery, a return or exchange shall be started.
  2. The product's tags ought to be intact.
  3. The item must be intact, unwashed, and in its original state.
  4. The original packaging must be returned with the item.

If the customer wishes to return the item within 15 days of the delivery date and www.in.tornado.store does not allow item collection, the customer may utilize any courier service of their choosing to return the parcel.

The onus will be on the User to demonstrate, by presentation or submission of Proof of Delivery (PoD) from the relevant logistic service provider, that the claimed shipment was either empty or not delivered to www.in.tornado.store in the event that the return is initiated and subsequently couriered by the User. However, the User may not receive a refund or exchange if the Seller or www.in.tornado.store does not receive the Product. In this regard, the User releases www.in.tornado.store from any liability.

Refunds for courier fees are contingent upon the receipt of a valid RVP slip or a written certification from the courier service attesting to the completion of the RVP for a specific shipment or order. Refunds will only be started if the user successfully provides the RVP slip that was provided at the time of pick-up in the event that there is a dispute in the status of reverse pick-up of a product.

After the product is returned or if the user does not get it within the prearranged time frame, the user will be eligible to obtain a full refund of the purchase price, less any applicable courier fees and any other costs that the website may deduct. A User will not be eligible for a refund if they do not submit a refund claim by the Terms. Refunds for Products in which the refund facility is not offered, either fully or in part, are not available.

If a product is delivered that is soiled, damaged, or deviates from the product specifications listed on the website, all products that the user has ordered are eligible for a replacement under the terms of the seller's replacement policy. Only product returns or exchanges in compliance with the specific Seller's return policy will be accepted by www.in.tornado.store. If there is a size exchange, any price difference will be lost.

Refunds will be issued within 15 to 18 working days via the same bank for online transactions. For COD, refunds may be credited to the user’s wallet or any bank account via NEFT, provided bank details are shared. Refunds for electronic payments must be issued through the same payment method. The Website will not be responsible for losses or claims arising from unprocessed or delayed orders beyond our control.

The Foreign Exchange Management Act, 1999, Customs Act, IT Act 2000 (as amended), PMLA 2002, FCRA 1976, Income Tax Act 1961, and other applicable laws must be followed by all Users and Sellers.

  1. Refunds

    17.1. The Website may cancel suspicious or error-prone orders. Full refunds will be credited if the order is canceled after payment. Promotional coupons may not be reimbursed. Law enforcement may be notified of suspicious transactions.

    17.2. Users may be deemed fraudulent for payment verification issues, abuse of emails, phone numbers, or coupons, returning incorrect merchandise, refusing payment, or engaging in order snatching.

    17.3. Users may be deemed a loss to business for high return rates, incomplete or invalid addresses, persistent small payment demands, or fraudulent accounts. Credits earned via loyalty or referral programs may be lost.

    17.4. Bulk orders for resale, repeated orders, incorrect addresses, or fraudulent orders may be canceled by the Website. Refunds for promotional vouchers used in bulk orders are not available.

    17.5. Partial item or order complaints must be reported within 48 hours. Users must provide data, snapshots of packaging, and a brief synopsis. Prepaid orders will be refunded after investigation. Refunds may not be given if users fail to provide details or screenshots, or delay claims beyond specified timeframes.